AI Solutions

AI agents go beyond answering questions – they take action. We design agents that can read requests, look up information, update records and move work forward across the tools your teams already use, such as email, CRM, ERP and ticketing systems. Each agent works within clear boundaries: what it can access, what it can do on its own and when it must hand over to a person. Every step is logged, so you always know what was done and why.

Whether you need a new product built around AI or want to add smart features to software you already have, we take care of the whole process – from defining the use case and choosing the right models to development, testing and launch. Our hand-picked teams work with modern AI tools and large language models, and can use your own data to make the solution fit your business. You get regular updates throughout the project and full documentation at handover.

Important knowledge is often spread across shared drives, wikis, emails and internal systems. We bring it together into one AI assistant that understands questions asked in plain language and answers using your own content. Every answer points back to the original documents, so people can check the details for themselves. Access rules are respected, so each employee only sees information they are allowed to see, and the knowledge base stays up to date as your documents change.

Many teams spend hours every week copying data between systems, sorting emails and preparing routine documents. We map these processes and automate the steps that don’t need a person – such as reading incoming requests, filling in forms, routing tasks and updating records. Unlike traditional automation, AI can handle unstructured input like free-text emails and scanned files. Exceptions are flagged for review, so your teams stay in control while saving time for more valuable work.

You don’t need to replace your systems to benefit from AI. We connect AI models and services to the platforms you already rely on – CRM and ERP systems, help desks, internal portals, websites and custom applications – through secure APIs and integrations. Your teams keep working in familiar tools, now with features like smart search, automatic summaries, suggested replies and data enrichment built right in.

We build chat and voice assistants that understand what people mean, not just the keywords they type. They can answer customer questions, guide users through a process, book appointments or look up order details – on your website, in your app, in messaging platforms or over the phone. Assistants are connected to your systems and knowledge, support multiple languages including Bulgarian, and hand the conversation over to a person when needed.

Invoices, contracts, applications, reports and forms often arrive in different formats and layouts. Our document processing solutions read them – including scans and photos – and pull out the information you need as structured data. They can compare versions, check documents against your rules and highlight missing or inconsistent details. Your team reviews only what needs attention, cutting processing time while improving accuracy.

Most companies collect more data than they can make sense of. We help you turn it into clear, practical insights – from spotting trends and unusual patterns to forecasting demand, sales, risks or resource needs. Results are presented in plain language and easy-to-read dashboards, and team members can ask questions about the data without writing reports or queries. This gives leaders a stronger basis for planning and everyday decisions.

For companies with sensitive data or strict compliance requirements, sending information to public AI services is not always an option. We deploy AI models on your own servers or in a private cloud environment that you control. You decide who has access, where data is stored, how long it is kept and how it can be used. The result is the power of modern AI with the security and confidentiality your business requires.

Not every process needs AI, and not every AI idea delivers value. We work with your team to understand your goals, processes, data and systems, and identify where AI can make a real difference. We assess technical and organizational readiness, estimate costs and expected benefits, and outline the risks. You receive a clear, step-by-step roadmap – often starting with a small pilot – so you can invest with confidence.

Even the best AI tools bring little value if people don’t use them well. We run practical, hands-on training tailored to different roles – from leadership to everyday users – based on your real tasks and tools. Teams learn how to write effective prompts, where AI fits into their workflows, how to check AI-generated results and how to use it responsibly. We also help set up internal guidelines, so adoption keeps growing long after the training.

AI systems can behave in unexpected ways, so they need a different kind of testing. Building on our long experience in QA, we check how your AI performs in real scenarios – including the accuracy of its answers, consistency, handling of edge cases, bias, data leaks and resistance to misuse. We set up repeatable evaluations and clear quality benchmarks, so every change to models, prompts or data can be tested before it reaches your users.

Launching an AI solution is only the beginning. AI models, tools and prices change quickly, and so do your data and business needs. We monitor your solutions in production, track quality, usage and costs, and step in quickly when something needs attention. We handle model upgrades, prompt and data updates, security fixes and new features, so your AI keeps delivering value over time – with full support at every stage.